Shipping policy
Most orders ship the same day. Packages are only shipped Monday — Friday, excluding Holidays. Please be aware that orders shipped to an address other than the verified billing address may require extra processing time of 1-2 business days for security checks. These arrival times are estimates and are not guaranteed, as the actual ship date depends on final approval from the credit card company or receipt of payment by melaninware.com
ORDER GUARANTEED
Your order is guaranteed to arrive or your money back. Lost packages are rare. 99% of our shipments have no problems. But occasionally, our shipping providers may mishandle a package or deliver it to the wrong address. To correct this, we eliminate your risk. We guarantee your order will be delivered to you, or we will gladly refund your money. A few qualifications apply:
- You must file a report with MelaninWare.com within 30 days of the date you placed your order.
- If your order is not received within 30 days, we will file a claim on your behalf with the appropriate shipping company, and begin researching the matter.
- Lost packages are rare. 99% of our shipments have no problems.
- In most cases, undelivered mail does not get lost -- it usually gets re-routed by mistake and will eventually be delivered to you or back to us.
- The solution of your claim may take as long as 5-8 months since our shipping providers must conduct their own investigations.
- If your package is not delivered, we will track down your shipment and correct the situation, or we'll refund your order.